We at Chen Fashion site offer facilities to exchange & returns the product according to the regulations and laws in force in the Gulf countries:

If your purchases arrive with defects or damage to any product you can replace or refund the product value, the product should be returned in the same condition as the delivery, the packaging, and the original factory packaging. We will charge shipping and delivery charges again if you wish to replace the product. Or return the money to you.

If you want to replace the product or return the amount to you for your credit card if you buy a credit card or will have a credit balance in your account when you pay by cash on delivery and re-order again.

No replacement or refund will be made in case the product is used and the customer will bear the full shipping value.

The period of replacement and retrieval shall not exceed 15 days maximum

The product can not be returned in the event of an unconvincing reason and can be replaced with the customer's shipping or delivery charges

Sizes for jewelry are excluded from the exchange or free return.

For more information please email us at sales@chnen.com or write to us via the chat.