1.GENERAL

Welcome to CHNEN.com. We provide goods and services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement") . We may from time to time change the terms that govern your use of our Site. We may change, move, or delete portions of, or may add to, our Site from time to time. Every time you wish to use our site, please check these Terms and Conditions to ensure you understand the terms that apply at that time. CHNEN.com reserves the right to change this site and these terms and conditions at any time.

To shop with us, you need to be at least 18 years old. Any accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms then you should discontinue access or use of the Site. Please read this Agreement carefully before proceeding.

Please also read our Privacy Policy regarding personal information provided by you. CHNEN.com may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of CHNEN.com products or services, or for such other purpose(s) as you agree. You can unsubscribe by using the link from any email newsletter or your personal subscription setting after logged in.

If you have any queries regarding the Conditions or the Data Protection Policies, you may contact us anytime at sales@chnen.com.

2.USE OF OUR WEBSITE

When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality. You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by CHNEN.com in writing.  CHNEN.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if CHNEN.com believes that customer conduct violates applicable law or is harmful to CHNEN.com interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that:  (a) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (b) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. CHNEN.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and CHNEN.com has no obligation to investigate the authorization or source of any such access or use of the Site.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify CHNEN.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, addresses, and payers' names should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customer's sole responsibility for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not hold responsible and will not offer any compensation in such cases.

CHNEN.com will always comply with the law, and we kindly remind users to do the same. As importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

3.DATA & INFORMATION POLICY

When you use this website and place orders through it, you agree to provide us with your email address, postal address, and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

4. We aim to deliver orders within seven working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in ten working days please contact our Customer Services through sales@chnen.com

5. We at Chen Fashion site offer facilities to exchange & returns the product according to the regulations and laws in force in the Gulf countries:

If your purchases arrive with defects or damage to any product you can replace or refund the product value, the product should be returned in the same condition as the delivery, the packaging, and the original factory packaging. We will charge shipping and delivery charges again if you wish to replace the product. Or return the money to you.

If you want to replace the product or return the amount to you for your credit card if you buy a credit card or will have a credit balance in your account when you pay by cash on delivery and re-order again.

No replacement or refund will be made in case the product is used and the customer will bear the full shipping value.

The period of replacement and retrieval shall not exceed 15 days maximum

The product cannot be returned in the event of an unconvincing reason and can be replaced with the customer's shipping or delivery charges

Sizes for jewelry are excluded from the exchange or free return.

For more information please email us at sales@chnen.com or write to us via the chat.